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May 25, 2023

Trakindo Presents the Trakindo Roadshow 2023 Series to Get Closer to Customers

As the first city in the 2023 Trakindo Roadshow series, Medan was not only holding an event, but also with the launch of the newest CAT 333 Next Generation Excavator unit to support the development of the mining industry in the Sumatra region

In line with the company's commitment, Advancing You Forward, PT Trakindo Utama (Trakindo) as the provider of Caterpillar heavy equipment solutions in Indonesia, is always understands the customer needs for the advancement of its business. This commitment then encourages Trakindo to get closer to its customers through the series of Trakindo Roadshow 2023, which started in Medan along with the launch of the Cat 333 Next Generation Excavator to support the development of the mining industry, specifically in the Sumatra region.

Palti Timeyer Hutajulu as General Manager of Sumatra Area Trakindo explained that the 2023 Trakindo Roadshow is targeted to cover all regions of Indonesia with implementation in five major Indonesian cities, namely Medan, Yogyakarta, Makassar, Pontianak, and Samarinda. “Medan is the first city destination for the 2023 Trakindo Roadshow series along with the launch of the newest CAT 333 Next Generation Excavator unit which is reliable in work and fuel-efficient to provide high productivity, especially in the mining sector,” explained Palti.

 

The Trakindo Roadshow is held to answer customers' needs by getting closer with customers from multi industries to make it easier for them to acquire the best Caterpillar products, services, and solutions throughout Indonesia. The attending customers will also receive in-depth information regarding Trakindo's capabilities from the workshop, warehouse, Service Command Center, and Training Center, to digital services such as Trakindo Customer Apps, Minestar, Parts.cat.com, and other services.

In addition to the potential in the Sumatra region, Palti said, Sumatra is one of the coal-producing areas in Indonesia which has a quite high potential. It is noted that Sumatra has 55.08 billion tons of coal resources, with total reserves of up to 12.96 billion tons. Apart from coal, Sumatra also has various potentials in other mining sectors, ranging from petroleum, natural gas, and manganese, to sulfur. "Through The Trakindo Roadshow 2023 in Medan along with the launch of the newest Cat 333 Next Generation Excavator unit, Trakindo hopes to able to answer customers' needs for the best-performing excavator unit that could support business progress, as well as contribute to the development of the mining industry, especially in the Sumatra region," said Palti.

 

CAT Excavator 333 is a type of 30-ton class excavator that the largest has a bucket capacity in its class with 2.6 cubic. This capacity is still the largest, even compared to the class above it, the 35-ton excavator. With the larger bucket capacity, it allows the digging force to increase by 15% which helps customers to maximize their productivity. This product is also equipped with heavy duty boom and stick, as well as top and bottom frame, which is designed with Next Gen architecture and has commonality parts (special filtration system) with other types of Next Gen excavators.

 

Aswin Achmadi as Product Manager LHEX & LTTT Trakindo explained “From the fuel side, the Cat 333 has 23 liters guaranteed fuel per hour, which will optimize customer production as well as equipped with Smart Mode which allows fuel savings of up to 10 percent. Besides that, CAT 333 also has a configuration Super Long Reach boom (SLR), where the Cat 333 SLR is already fitted from the factory and does not require modification, so it has good durability and better after-sales support,” said Aswin.

In addition, Palti also explained that the Trakindo Roadshow this year was made in a different format, starting in the afternoon until the evening or after the customer's work time so that they can more relaxedly discuss their needs. “Equipped with video support mapping and light show attractive design makes it easier for customers to understand all of the solutions provided by Trakindo, making Trakindo Roadshow a reality One Stop Shop in answering the various needs of customers in every region," Palti concluded.

 

In terms of service, Trakindo is also supported by world-class facilities with advanced technology to ensure customers' convenience in obtaining the best heavy equipment products, services, and solutions from Caterpillar. Trakindo's support network is in more than 70 locations that are ready to serve customers throughout Indonesia. Customers can also call 24 hours Trakindo Call Center 1-500-228 (1-500-CAT) which is integrated with Services Command Center. In addition, Trakindo also has application-based services, Trakindo Customer Apps which is able to summarize all of Trakindo's heavy equipment solution services with just a touch of a finger, that can be downloaded directly via Apps Store and Play Store.