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Privacy Policy

NOTICE ON PERSONAL DATA POLICY

This Personal Data Policy Notice explains how PT Trakindo Utama (hereinafter referred to as "Trakindo" or "We") collects, uses, processes, and discloses the personal data of our customers, vendors, suppliers, partners, and job applicants (hereinafter individually or collectively referred to as "You") through the use of websites, applications, social media, contact centers, and other platforms managed by Trakindo that offer products, features, and other services provided by Trakindo (hereinafter referred to as "Services").

"Personal Data" refers to any information, which may include but is not limited to your name, identification card number, taxpayer identification number, telephone number, address, email address, or date of birth, that can be used to identify you or from which you can be identified.

Trakindo collects, uses, processes, or discloses your Personal Data in accordance with this Privacy Notice, with your consent or as required by applicable law, for the purposes outlined in our Privacy Policy.

POLICY ON PERSONAL DATA (“PRIVACY POLICY”)

GENERAL POLICY

Trakindo understands the importance of maintaining the confidentiality of your Personal Data, and we will apply methods and measures for collecting, processing, and disclosing your Personal Data in compliance with applicable legal provisions, including but not limited to Law No. 27 of 2022 on Personal Data Protection and other relevant regulations.

We collect your Personal Data when you use the services, including identity data, contact data, log data, and/or location data. We also collect device and technical data from you and other information you may provide when using the services.

We will take reasonable legal, organizational, and technical measures to ensure that your Personal Data is protected. This includes measures we take to prevent the loss, misuse, or unauthorized access to your Personal Data. We limit access to your Personal Data only to our employees/personnel on a need-to-know basis, and we will only process it in ways that are permitted and required to maintain the confidentiality of your information.

PURPOSES OF PERSONAL DATA COLLECTION AND PROCESSING

Trakindo will protect personally identifiable information ("Personal Data") in accordance with the company's regulations and organizational systems, as well as all applicable laws, rules, guidelines, and standards. We will only use Personal Data for the purposes outlined below:

  • For the purposes of using this site and solely in connection with inquiries received from you regarding this site, comments, and/or complaints, as well as for other purposes as directed.
  • For record-keeping purposes in connection with your correspondence with us.
  • For internal administrative processes and/or legal compliance, including but not limited to audit requirements.
  • To provide information about products and services, events, offers, rewards, loyalty programs, marketing, and promotions to enhance our marketing of products and services.
  • For business development and analysis, including conducting market research, data analysis, and developing business strategies aimed at improving service quality, identifying market trends, and optimizing our business operations.
  • As a medium to evaluate your suitability for employment opportunities.
  • To improve this site and our services.
  • To manage business relationships, such as processing payments, delivering products and services, and providing support services in connection with agreed-upon partnerships.
  • For security and protection purposes, including improving and enhancing the safety and security of our site, developing new features, products, and services, and facilitating the development of other services.

USE OF PERSONAL DATA WITHIN THE GROUP

In certain circumstances, we may share your Personal Data that is already in our possession with companies within the Tiara Marga Trakindo Group ("Group"). We will ensure that such disclosures comply with our privacy policy concerning your Personal Data.

DISCLOSURE OF PERSONAL DATA

Disclosure for legal purposes

If required by any legal provision or regulation, or by order of a competent government authority or court, we may be required to disclose your Personal Data without obtaining your prior consent. In such cases, we will notify you promptly about the disclosure obligation so that you may seek the necessary protection or assistance.

Disclosure to third parties

We will not disclose your Personal Data to third parties except for intra-group data usage, under the following conditions:

  • The consent of the data owner has been obtained in advance.
  • Disclosure is required by applicable law.
  • Required in response to subpoenas and/or court orders.

In certain circumstances, your Personal Data that is already in our possession may be disclosed to third parties, such as our principals, for the purposes of data analysis, service improvement, or legal enforcement.

RETENTION PERIOD FOR PERSONAL DATA

We will retain your Personal Data for the period necessary to fulfil the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law, or as long as you have provided your consent. Once your Personal Data is no longer required for the Services or purposes, or we no longer have a legal interest in retaining it, we will take steps to delete, destroy, or prevent access to or use of your Personal Data for any purpose other than compliance with this Privacy Notice or for safety, security, fraud prevention, and detection, as required by applicable law.

CORRECTION, SUSPENSION, AND DELETION OF PERSONAL DATA

You have the right to request corrections to inaccurate personal data, temporary suspension of data usage in certain situations, and deletion of data if it is no longer relevant to the purpose for which it was collected. We will act on such requests in accordance with applicable law, except in cases where we are required to retain certain data to meet legal or regulatory obligations.

YOUR PERSONAL DATA

Password Confidentiality 

You are responsible for keeping the password you use to log in to our site confidential. We are not responsible for the use of your password by others. We also advise you to regularly update your account information and the software you use.

Rights of Personal Data Owners

In accordance with applicable legal provisions concerning the Personal Data in our possession, you have the right to:

  • Receive information about the purposes, interests, and uses of your Personal Data.
  • Inquire about the processing of your Personal Data and request access and obtain a copy of your Personal Data.
  • Request corrections, updates, and/or deletion of your Personal Data.
  • Request the limitation of or object to the processing and/or disclosure of your Personal Data.
  • Withdraw your consent for the processing of your Personal Data.
  • File complaints and receive compensation if there is proven misconduct in the processing of your Personal Data.
  • opt out of marketing information.

Personal Data Owner Consent

Where we have a legitimate interest in processing and/or disclosing your Personal Data, we will always seek your prior consent to process and disclose it further. In such cases, you have the right to withdraw your consent at any time.

If you choose not to share your Personal Data with us or withdraw your prior consent for the use of your Personal Data, this may mean that we are unable to carry out actions necessary to fulfil the purposes outlined in this Personal Data Policy, and you may not be able to use certain applications or services we provide.

Website Management

This website is managed by PT Trakindo Utama to provide the best information and services. We are committed to ensuring that all content and features available on this site are continuously updated, accurate, and relevant. We reserve the right to modify, update, or suspend parts of the site at any time without prior notice to enhance functionality and user experience.

We also strive to maintain the security of this site from disruptions, threats, or unauthorized access. However, we are not responsible for any losses or damages that may arise from the use of this site, including technical failures, inaccurate content, or external links beyond our control.

Privacy Policy Review

We may periodically review and enhance our policies as outlined above, and we will inform you of any changes to our Privacy Policy over time. This includes, but is not limited to, updates made to improve our policy in response to changes in applicable laws and regulations.