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Fast & Reliable Commitment

Feedback Response Less Than One Hour


  • ✓ Customer issues are addressed within an hour, either by resolving them immediately or by following up with a call for further assistance

  • ✓ Recommendations and repair instructions are given over the phone, if feasible, once all information has been collected and analyzed

  • ✓  The Service Advisor quickly arranges for a technician to visit, if necessary, with the customer’s consent

Parts Available in 24hours


  • ✓ Critical parts will be available on the same day*

  • ✓ This applies to all critical parts available within the country.

  • ✓ Exceptions include GET/Undercarriage components, hazardous items, and back orders from overseas

  • ✓ If critical parts are not available on-site, they will arrive the following day**.

*Critical parts are those that can be quickly installed to replace damaged...

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Same Day Technician Supply


  • ✓ If a technician is requested during normal working hours and the travel time to the machine/equipment location is less than 2 hours, the technician will depart and work on the same day

  • ✓ If a technician is requested at 3 PM and the travel time exceeds 2 hours, the technician will depart and begin work the following day at the earliest opportunity.

Weekend Service Available


  • ✓ Availability of services on Saturdays and Sundays for technician requests

  • ✓ Availability of services on Saturdays and Sundays for parts requests and orders

Application for Quick and Easy Access to Information


  • ✓ Access to parts order status information that can be monitored at any time.

  • ✓ Service booking and technician schedule confirmation through the app

  • ✓ Billing status for smooth transactions that can be accessed at any time:
    a. Credit facility status
    b. Which invoices are due and overdue
    c. Payment allocation

  • ✓ Integrated with Caterpillar applications:
    a. Cat Apps - to...

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Trusted and Proven Since 1970


  • ✓ Established in 1970

  • ✓ The "oldest" heavy equipment dealer in Indonesia

  • ✓ Has 75+ branches spread across Indonesia

  • ✓ Has 2700+ world-class technicians spread across Indonesia

  • ✓ Has 500+ representatives who are always loyal and accompany you for all heavy equipment solution needs